This Delivery and Exchange Policy outlines the shipping procedures, delivery expectations, order handling processes, and product return and exchange guidelines for purchases made from hunsbrrook.com, the official online store of Hunsbrbrook. Please read this policy carefully before placing an order, as completing a purchase indicates acceptance of these terms.
1. Order Processing
All orders placed through our website undergo a processing period before shipment. Processing typically takes 1–3 business days, during which orders are verified, packaged, and prepared for dispatch. During peak seasons, holidays, or unexpected inventory delays, processing times may be extended. Customers will be notified when possible if delays exceed the expected timeframe.
To ensure accuracy, customers are encouraged to review their shipping details carefully before submitting an order. Hunsbrbrook cannot be held responsible for delays or nondelivery caused by incorrect addresses or incomplete information provided by the customer.
2. Shipping and Delivery
We partner with reputable shipping carriers to ensure that products reach customers safely and efficiently. Delivery times vary depending on the destination country, customs processing, and local transportation conditions. The estimated delivery time frame is:
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Standard International Delivery: 7–20 business days
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Expedited Delivery (if available): 5–10 business days
These estimates do not include order processing time. Weather events, customs inspections, and carrier-related issues may influence delivery times and are outside of Hunsbrbrook’s control.
Once an order has shipped, customers will receive a confirmation email containing tracking information. Tracking updates may take time to appear depending on the carrier and transit location. We encourage customers to frequently check their tracking status.
3. Delivery Issues
If a package is marked as delivered but the customer does not receive it, the customer is responsible for contacting the carrier directly for clarification. Hunsbrbrook will assist when possible, but we are not liable for packages confirmed as delivered to the address provided.
If a package is lost in transit, we will investigate the issue with the carrier. If the investigation confirms loss, Hunsbrbrook may issue a replacement or refund.
4. Customs, Duties, and Fees
International orders may be subject to customs clearance procedures, import duties, taxes, or additional fees imposed by local authorities. These charges vary by country and are the responsibility of the customer. Hunsbrbrook does not control these fees and cannot predict their amount.
Refusal to pay customs charges may result in the package being returned or destroyed by the authorities. Customers will not be eligible for refunds in such cases.
5. Exchange and Return Eligibility
We strive to ensure that customers are fully satisfied with their purchase. If an item arrives damaged, defective, or significantly different from the description, customers may request an exchange or return.
To qualify, customers must contact us within 7 days of receiving the item at helpdesk@hunsbrrook.com with:
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Order number
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Photos or videos of the issue
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A description of the problem
We will evaluate the claim and provide instructions for the next steps.
Items eligible for exchange or return must be:
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Unused
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In original packaging
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Free of stains, odors, or wear
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Accompanied by proof of purchase
6. Non-Returnable Items
The following cannot be returned or exchanged:
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Items purchased during final sales promotions
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Gift cards or digital items
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Products damaged due to customer misuse
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Items returned without prior authorization
7. Return Shipping
Unless the product was defective or an incorrect item was sent, the customer is responsible for return shipping costs. Hunsbrbrook does not reimburse third-party shipping fees.
If the return is approved, customers must follow the instructions provided by our support team to ensure proper handling and processing.
8. Refunds
Approved refunds will be issued to the original payment method. Processing times vary depending on the payment provider, typically taking 5–10 business days after Hunsbrbrook processes the refund.
Shipping charges are non-refundable unless the return is due to our error.
9. Exchanges
If the customer requests an exchange for the same product type (such as color or model variation), we will ship the replacement after receiving and inspecting the returned item.
If the requested item is unavailable, customers may choose an alternative product or receive a refund.
10. Contact Information
For delivery or exchange inquiries, customers can reach us at:
we are committed to ensuring a smooth and pleasant shopping experience and will do our best to resolve concerns promptly.